Why isn't my 2FA token working?

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2 comments

  • Avatar
    Foysal623

    I enabled 2FA yesterday and changed my password (scanned barcode and google authenticator working)

    since then i cant login i get a msg saying - invalid username and password. coinspot helpdesk sending me generic troubleshooting steps which i already tried.

  • Avatar
    Nathan Stanley

    when i enabled 2FA i saved the seed string to create the entry in authenticator. the 2FA code stopped working so i can only log in using sms token. i try to reset my 2FA code in my account settings but i need a valid 2FA code to do that and i cant generate a valid code. catch 22.

     

    how can i fix this problem with 2FA?

    edit: please realize i am not using the seed string as the verification token. i have used the seed string on 2 devices now and both fail to generate valid codes. time is synced on the devices.

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