How do I setup/use Two Factor Authentication (2FA)?

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19 comments

  • Avatar
    AndrewW

    For those with Windows Phone (yeah, there's a few out there), use the Authenticator+ app if you're having trouble with the official Microsoft Authenticator app.

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    Colin Pane

    Did do everything you have suggested but still did not work.

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    Alexander Song

    How do i disable the 2FA. i swapped to a new phone and i don't have the authenticator anymore so i haave to keep asking for texts

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    Neil Smith

    I have the same query as Alexander due to a new phone. There should be a mechanism on the Coinspot website to disable 2FA so it can be re-enabled.

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    Joel Carson

    Having same issue

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    dodophone

    I'd like to reset my 2FA, work but I forgot to scan QR if trouble happen(be hidden for future). I asked help centre to reset on my account

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    Vinniede Poo

    I have had an update on my Phone and seems to have lost the applicator for 2fb

    I like to set it up aging, can you please assist, so I can track my coins on my Phone

    Thank you

    Vincent

  • Avatar
    Daniel Jobson

     have the same query as Alexander and Neil due to a new phone. There should be a mechanism on the Coinspot website to disable 2FA so it can be re-enabled.

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    Hello

    Did anyone get a response regarding what to do when you get a new phone?

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    Jason

    Hi Claude,

    i'm trying to log in but was unable to scan the barcode after I reinstalled the app. I have been using the SMS feature to log in since but this is now not working. Can you please advise on how I can log in and rescan the barcode for the 2FA? Also how do I reset my 2FA once I have finally logged in? I remember checking the options but could not see this feature in the settings.

  • Avatar
    James K

    I just got a new phone but can't reset the 2FA preferences.  I am able to work around by using the SMS but this facility isn't always working. 

    How can I reset my account so I can use Google Authenticator for 2FA on my new phone?

  • Avatar
    Filmfanatics1 FF1

    So If everyone is having trouble with some issue - But doesn't want to verify our information e.g. - 2FA or other 

    They say it has been solved but no information from anyone? 

    Only from a system - what communication besides robots?  Looking forward to hearing from you 

     

    Kind Regards, 

    Shane 

     

     

  • Avatar
    Oli Murdoch

    Same as above - new phone, and cant reset 2FA.

    Please advise

    Thanks.

     

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    James K

    Here's how to get Google Authenticator working again on a new phone.

     

    1) Sign into Coinspot

    2) Use SMS to then recieve a new code... use it to log in.

    3) Quickly go into your Security section of your My Account and use that same code (from the SMS) to reset 2FA.. This will then turn off 2FA.

    5) Follow the instructions to set it up again.. .using QR code, new phone and Google Authenticator.

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    Alohadavel

    I like the part that says "see video"...and theres no video....bit like not being able to register because you get a captcha error message...and there's no captcha there. 

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    Jason

    Thanks James K! Perfect solution!

     

    Is this something you worked our or did you get that information from Coinspot support??

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    James K

    Trial and error. .. actually Coinspot support wanted me to go through the entire verification process again..along with proof of deposits, coin ownership and a whole load of extra work. So I tried this and it worked ..

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    Jason

    Yeah thats what I thought. They wanted me to go through the same process. Glad I didn't have too

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    Michael Golding

    I can not join up with coinspot   just inpossible  to jion up  with them 

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