Follow the below steps to send coins to an external address:
- Click 'Wallets' in the menu
- Scroll down to your chosen Coin
- Click 'Open Wallet'
- On the right enter the number of Coins you wish to send
- Ensure you have accounted for the transaction fee below - there must be sufficient balance left in your wallet to cover this fee
(i.e. total wallet - transaction fee = amount you can send)
- Enter the destination address (your receiving wallets address) in the Payment Address field
- Enter your 2FA
- Click Send
- You will then receive an email where you confirm the withdrawal (make sure you check your junk folder)
The coins generally arrive shortly after. If the status is pending for a while, get in contact via the link above and we can provide some assistance.
If you are having issues sending coins, try this:
- Clear the cache of your browser
- Run your browser incognito/private mode
- Use the Google Chrome browser instead
If your issue is still not resolved, please lodge a support request by using the button on the top right hand side of the page.