Step by Step instructions on sending coins to an external wallet address.
Select Wallets from the menu at the top of your account.
Scroll down to the coin you wish to send or search for the coin you wish to send in the search box.
Select Open Wallet - BTC used as an example
Select Send Bitcoin
Then, on the right you can enter the Amount you wish to send
Ensure you have accounted for the transaction fee below - there must be sufficient balance left in your wallet to cover this fee (i.e. total wallet - transaction fee = amount you can send)
Enter the Destination Address (your receiving wallets address) in the Payment Address field
Enter your 2FA
You will then receive a Confirmation Email where you can check the details of the transaction and confirm the withdrawal (please make sure you check your junk folder). If you can not locate the confirmation email please click here for further information - Not receiving our Emails?
The coins generally arrive shortly after. If the status is pending, please contact our Support Team and we can provide some further assistance.
If you are having issues sending coins, try this:
- Clear the cache of your browser
- Run your browser incognito/private mode
- Use the Google Chrome browser instead
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.