There will be always be a specific reason as to why your verification was unsuccessful
If your Verification is unsuccessful, the Verification page on your account will state the reason why and provide further instructions to revise and resubmit your verification.
You will also receive an Email Notification from us with a reason as to why your verification was unsuccessful, an example email is shown below:
Figure 1. Rejected Verification - (Example Email)
Common Reasons why your verification may be unsuccessful
- Your uploaded documents does not meet the requirements.
- Your verification code is incorrect, please read this article to find your correct code.
- Your uploaded ID document is obstructed or does not have all 4 edges visible. Please ensure the entire ID document is clear and visible for the best results.
- Your Verification photo (picture of yourself holding the verification statement) does not meet the requirements. You must have one arm visibly holding the statement and your face must not be obstructed.
Need more help from us?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.