There will be always be a specific reason as to why your verification was unsuccessful.
You will see the reason for your Verification being Unsuccessful in the Verification page once logged in.
Example Unsuccessful Verification:
You will also receive an Email from CoinSpot with a reason as to why your verification was unsuccessful, an example is shown below:
Other Common Reasons for your verification to be rejected:
- Your uploaded documents do not meet the requirements as listed in this article.
- Your verification code is incorrect, please read this article to find your correct code.
- Your Uploaded ID document is obstructed or does not have all 4 edges visible. Please ensure the entire ID document is clear and visible for the best results.
- Your Verification photo (picture of yourself holding the verification statement) does not meet the requirements. You must have one arm visibly holding the statement and your face must not be obstructed.
If you have any problems or questions about your verification process, then please lodge a support ticket and our friendly support staff will do their best to assist you.