Complaints & Disputes

Need to make a complaint? Need a resolution?

At CoinSpot, we strive to provide quick and professional customer service that exceeds our members expectations. If you have had any concerns with our services or you want to raise a dispute, then please contact us. Use the links and guides below on how and who to reach out to with your enquiry. 

How to raise a complaint or dispute

Please follow our points of resolution to ensure your complaint is dealt with as quickly as possible.

First Point of Resolution

The first point of resolution is to speak with our experienced Support Team. You can contact us by:

• Leaving a request at our Help Centre, please select an applicable Ticket Category from the drop-down box.
• Alternatively, you can begin a Live Chat with our team or send us an email at [e-mail] and our team will get back to you regarding your issue.

Second Point of Resolution

If you are not satisfied with our response or service after speaking with our Support Team, you may lodge a resolution inquiry with our dedicated Dispute Resolution Team.

• To submit a resolution inquiry request, please click here and a member of our Dispute Resolution Team will review your dispute.

Third Point of Resolution

If you are not satisfied with the outcome of your resolution inquiry you are able to contact the Australian Financial Complaints Authority.

Please see the AFCA website for more details: https://www.afca.org.au