At CoinSpot, we strive to provide quick service and professional support that exceeds our members’ expectations. If you have had any issues with our services or you want to raise a dispute, then please contact us. We strive to resolve our member's issues as quickly as possible.
How to make a complaint to CoinSpot?
Please follow our points of resolution to ensure your complaint is dealt with as quickly as possible.
First Point of resolution
The first point of resolution is to get the issue resolved with our experienced support team. You can contact us by:
- Leaving a request at our Help Centre and select Complaints/Disputes from the drop-down box
- Alternatively you can begin a live chat with our team or send us an email at firstname.lastname@example.org and our team will get back to regarding your issue.
Second Point of Resolution
If you are not satisfied with our response or service, then please follow our second point of resolution to get your issue escalated and resolved.
- Request to speak with a Senior Manager to have your issue escalated
- Alternatively, send an email to email@example.com and our management team will handle your issue
You can also contact the Financial Ombudsman Service Australia.
Please see the AFCA website for more details: https://www.afca.org.au