Most coins and tokens will be sent immediately after you have approved the withdrawal confirmation email.
Although most coin and token withdrawals are processed immediately, withdrawals can take up to 12 hours. We endeavour to process your withdrawals and have them broadcast on the blockchain as soon as possible. However, we are unable to guarantee instant withdrawals.
If you intend to have time-sensitive withdrawals, we strongly advise that you store your coins and tokens on a private wallet. Time-sensitive payments should not be made from your CoinSpot wallet.
Most automatically processed coin and token withdrawals from CoinSpot will be processed within a few minutes, but if manual approval is required or our hot wallet has insufficient funds and requires to be refilled via manual intervention, the withdrawal will take longer to process. CoinSpot hot wallet funds are kept to a minimum level and refilled periodically to ensure security risks are minimised.
In situations where there is maintenance on a wallet, our wallets are syncing or we have an unexpected outage, the withdrawal may be longer than 12 hours.
You can check the status of your transactions via the "Transaction" Tab on each wallet page. If the status is "pending", please check you email inbox for any correspondence from us.
If your withdrawal has been pending for an extended period of time, we may be able to cancel your withdrawal and return the funds to your wallet. Please contact support for further information.