Although most coin and token withdrawals are processed immediately, withdrawals can take up to 12 hours. We endeavour to process your withdrawals and have them broadcast on the Blockchain as soon as possible. However, we are unable to guarantee instant withdrawals.
If you intend to have time-sensitive withdrawals, we strongly advise that you store your coins and tokens on a private wallet. Unfortunately, we are unable to recommend private wallets for users to use, we recommend you to do your own research and due diligence to decide what is most suitable for you.
Time-sensitive payments should not be made from your CoinSpot wallet
Most automatically processed coin and token withdrawals from CoinSpot will be processed within a few minutes, but if manual approval is required or our hot wallet has insufficient funds and requires to be refilled via manual intervention, the withdrawal will take longer to process. CoinSpot hot wallet funds are kept to a minimum level and refilled periodically to ensure security risks are minimised.
In situations where there is maintenance on a wallet, our wallets are congested or we have an unexpected outage, the withdrawal may be longer than 12 hours.
In the event you wish to cancel your coin withdrawal that is currently undergoing Wallet Maintenance, please head onto the Transaction Tab to cancel this. If you are unable to cancel your coin withdrawal, please reach out to our helpful Support Team for further assistance.
You can check the status of your transactions via the Transaction Tab on each wallet page. If the status is 'Pending', please check your email inbox for any correspondence from us. Instructions on how to cancel your coin withdrawal can be located within the following article below:
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.