Please note that receiving a 2FA code via SMS is less secure than using a 2FA device.
We recommend having SMS Authentication DISABLED on your account and using 2FA Authentication on a secure device instead. It is highly recommended to use the Google Authenticator App (or alternative two-step verification token service) to generate the token for your 2FA.
The SMS should only be used if you have accidentally lost or deleted the Google Authenticator app/token.
You can enable/disable SMS 2FA via the security section on your CoinSpot account. Please check the status of your SMS 2FA.
Once logged in, select Account.
Select Security from the drop down options.
If you have disabled SMS 2FA or changed mobile numbers and would like to re-enable your SMS 2FA, please contact our support team via the link below -
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.
Can you send to a non Australian Mobile Number?
Please note that the SMS feature can only be sent to a valid Australian phone number. If you are not in Australia or plan to go overseas, please ensure that your 2FA is set up correctly so you are able to login to your account.
Comments
4 comments
The help information is often useless because it refers to the website (or even worse, an outdated version of the website).
In this case, the Account settings in the App look nothing like the menus shown in this Help article.
Should be called LittleHelp or UnHelp or Don'tExpectHelp.
THIS IS BULLLSHITTTTTTTTTTT
THE ABOVE DOESNOT EXIST ON THE APP OR ON DESKTOP
YOU ARE ASSHOLES
They are not responding to my request for help, 3 hrs so far, 2FA token does not work and neither does their written advice.
I wish I could sell with Coinbase in Australia, way easier to use.
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