Articles in this section

See more

Not receiving your SMS 2FA token?

Follow

Not Receiving SMS 2FA token Banner.png

Not receiving any SMS 2FA Token to your mobile device?

Please note, receiving 2FA Token via SMS is less secure than using a 2FA device and we recommend having SMS Authentication DISABLED on your account and using 2FA authenticator on a secure device instead. 

If you are not receiving any SMS 2FA Tokens on your personal mobile device, the below reasons may be applicable to you. We recommend our users to have app based 2FA enabled on their CoinSpot account and email addresses. For further information on setting up 2FA, please read our How to set up 2FA article.

The CoinSpot Mobile App has no option for users to request for SMS 2FA Tokens.

What is in this article?

 

Requesting for SMS 2FA Token on the CoinSpot Website

If you have not received your SMS 2FA Token, often the cause is the following:

  • If you have recently updated your mobile phone number. You will need to submit a request to Account Recovery (My Phone Number has changed) to change this.
  • If your SMS 2FA has been disabled, please reach out to our Support Team to assist you with re-enabling this.
  • Ensure you are in a location with good cellular reception to receive SMS text messages.
  • Ensure that your mobile devices setting is not blocking any SMS 2FA requests. You can temporarily disable Spam Protection and re-enable this after receiving your CoinSpot SMS 2FA Token.
  • Restart your mobile device and re-insert your SIM card, then request for a SMS 2FA Token.
  • Tap on 'Resend Token' 1-3 times after the initial request.

 

Requesting for SMS 2FA Token on the CoinSpot Mobile App

If you are looking to request or are currently awaiting a SMS 2FA Token on the CoinSpot Mobile App you will not be able to receive one.

 

 

Attempting to login on the CoinSpot Mobile App?

Have you lost access to your App Based 2FA Token to log into your CoinSpot account on the CoinSpot Mobile App? You will not be able to request for a SMS 2FA Token through the Mobile App.

For further information on how to log into your CoinSpot account using SMS 2FA, please follow our troubleshooting guide below.

Recovering your account via SMS 2FA Token

 

Trying to make a coin send on the CoinSpot Mobile App?

If you are attempting to make a coin send on the CoinSpot Mobile App, you will need to have App Based 2FA enabled.
For further information on how to set up App Based 2FA, please have a read of our How to setup 2FA article.

 

Trying to enable other security features on the CoinSpot Mobile App?

You will need to have App Based 2FA enabled to set up other security features on the CoinSpot Mobile App.
For further information on how to set up App Based 2FA, please have a read of our How to setup 2FA article.

 

Can you send SMS 2FA to a non-Australian Mobile Number?

Please note that the SMS feature can only be sent to a valid Australian phone number. If you are not in Australia or plan to go overseas, please ensure that your 2FA is set up correctly so you are able to log in to your account.

 

Enabling/Disabling SMS 2FA

Users can manually enable or disable their SMS 2FA once logged into their CoinSpot account. For step by step instructions on how to complete this, please have a read of our respective articles.

 

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new 

or start a conversation with us via Live Chat and our team will provide full instructions and advice.

Related articles

Comments

0 comments

Please sign in to leave a comment.