Not Receiving Our Emails?

Some users will find that they are unable to locate our emails for scenarios such as password reset emails, coin withdrawal confirmation emails or other automated emails.

Troubleshooting Methods

In most cases, CoinSpot emails may arrive in your Junk or Spam folders. Please search your junk/spam folders and if you find our email in those folders then please select the CoinSpot email and report it as not spam. After reporting it as not spam, the email will be sent to your regular inbox and from there you can access the email.

Check Your mailbox Capacity	Over capacity email accounts will not provide you with the latest emails as they will not be received. Empty your emails and free up some space!
Logged Into The Right Account?	Users who have multiple email addresses in use may find that they are accessing a different email to the one linked with their CoinSpot account.
Browser Caching Issue	You may try troubleshoot the email not being received by clearing your cache and browsing data from the settings of the internet browser you are using, before requesting the email again.
Try From Another Device	Open your email account on a different browser or device. Private / incognito browsing mode is also another option.
Change Account Email Address	Register your email address for common email domains such as Gmail or Outlook. You can change email addresses for your account through the account recovery page, specifically for email change here.
Add Our Support Email Address	We have found that adding our email address [e-mail] to your emails contact list will generally solve the problem.
Email Thread	If you have received a coin withdrawal email from us previously, it may be compiled into the same email chain as the previous email. We recommend you to check that email chain to ensure it is not hidden.
Unique Email Address	If you have a unique domain email address, please check whether your email service provider has marked the emails as spam.
Unique Domain	If you have a unique domain email address, check to see if it has expired. If it has expired you will not receive emails from us. Please check your domain name service provider.
Add Us To Your Contacts	This is known to be effective for Hotmail and Outlook email addresses: [e-mail] [e-mail] [e-mail]

If users are using Gmail as their email service provider and not receiving emails from us, please have a read of our Not receiving emails via Gmail troubleshoot article.

If users are using Outlook as their email service provider and not receiving emails from us, please have a read of our Not receiving emails via Outlook troubleshoot article.

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new  

or start a conversation with us via Live Chat and our team will provide full instructions and advice.