AUD withdrawals are processed by CoinSpot one business day after the submission of your withdrawal request.
This means that once your withdrawal request is submitted, it is picked up for processing the next business day. We do recommend allowing 24-36 hours for you withdrawal to be processed depending on when the withdrawal was created. After business hours and weekend requests can effect this time frame.
Once processed your withdrawal is then subject standard bank transfer times which may be up to 2 business days.
Therefore, if you have not received your withdrawal after 3 business days, we would recommend that you do the following:
1. Go through your bank details entered on CoinSpot and ensure that both your BSB and Account number are correct.
2. If there are any mistakes, please update your details.
3. Then lodge a request with Category selection 'Banking Issue' and let us know the mistake. If you believe there is no mistake with your details, you will still need to lodge a request and let us know you have not received the withdrawal.