Updating your email address is a major change to the settings on your account, so our team will guide you through the process.
Account Recovery (Email Change)
1. Visit the Account Recovery Page here.
2. Then select 'Recover My Account'.
Figure 1. Account Recovery - Email Change - (Recover My Account)
3. Select 'My email address has changed'.
Figure 2. Account Recovery - Email Change - (Email has changed Button)
4. Enter your CoinSpot account email address and new email address.
Figure 3. Account Recovery - Email Change - (Email Change Request)
Reviewing and submitting your request
5. Review the details and instructions required to take your Authorisation photo.
To ensure the best possible outcome, please have a read of our Authorisation Photo Tips article when submitting your Authorisation Photo.
When reviewing the Authorisation Photo requirements and instructions, please take and upload a photo holding your photo ID (e.g. drivers licence or passport) and the statement as shown in the example. Ensure you include all the details and follow the instructions carefully to ensure we can process your change email request in a timely manner.
For security reasons, incomplete photos and statements will be rejected and will be required to be submitted again.
Figure 4. Account Recovery - Email Change - (Authorisation Photo Requirements)
6. Upload your Authorisation Photo by selecting 'Click to Upload' and follow the reCAPTCHA.
Ensure your photo is in .JPG or .PNG format only. If the file size of your Authorisation Photo is too big or you are unable to complete the reCAPTCHA, please reach out to our Support Team and provide us with your Authorisation Photo.
Figure 5. Account Recovery - Email Change - (Uploading your Authorisation Photo)
7. Congratulations, you have successfully uploaded your Authorisation Photo. A team member will review this and you will receive an email to confirm your email has been updated!
Figure 6. Account Recovery - Email Change - (Photo Successfully Submitted)
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.