If you are having trouble accessing your CoinSpot account and are receiving a wrong username or password error message, please try the following -
- Ensure you type your email, not select pre-filled information.
- Ensure you are not using capital letters or spaces in your email address (some mobile devices do this as default)
- If you have changed your password, please ensure it is something you haven't used before.
- Try logging in on a new browser and/or device.
- Try clearing your browsers cache, history and saved passwords.
- If you continue to have issues, please select password reset at the login screen and ensure you check junk/clutter folders.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.
Comments
6 comments
Please help me log in, nothing I do seems to work
When i tried to log in it is saying there is a invalid captcha, so how do i log in ?
Please helo me reset password nothing i do is working
Help me to login
Rick Turner
Can't log in. No help . What to do?
Scam?
Hi there
I'm currently travelling and using a vpn due to public wifi security concerns. I'm trying to log on but it keeps saying invalid capture. I'm logging in from Germany. I've tried using google rather than Opera and Quant. I have 2FA enabled but it doesn't give me that oprion.
I've had the same problem recently and it's still unresolved. It asked me to change my password which I did but still no luck.
Can you help please
Kind regards
Sean McVeagh
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