How do I contact CoinSpot's Support Team?

CoinSpot's Specialist Support Team is available 24/7 to help you! 

        

*If you are experiencing issues with accessing live chat via Safari Browser on your iPhone, please utilise another web browser such as Google Chrome.

Dashboard

Located on the bottom right of the dashboard after logging in, you can press 'Support' to initiate a support request. From here you can choose Chat or Ticket.

Support Pop Up

Select the most relevant topic of assistance via the links below, if you cannot find your enquiry relating, please contact support via chat or tickets. 

Feedback Pop Up

Wanting to provide feedback or request a new coin? Check in through the pop up via the support button.

Submit a request

If you are unable to locate the answer to your query in our Help Centre Articles, please click 'Submit a Request' (Top Right) and select the appropriate category for your query. Once you have submitted a request a member of our team will be in contact as soon as possible. 

*Almost 80% of member questions are answered within an hour! Usually much faster!

Live Chat

Live Chat with our specialist Support Team is available from 24 hours a day, 7 days a week via our Help Centre. You will find the chat option in the bottom right of all our Help Centre pages.

Rate a Live Chat

If you have had a great experience with one of our knowledgeable Support Team Members, please feel free to rate your chat! You can rate the chat by selecting the 'Thumbs Up' or 'Thumbs Down' icons at the top right of the chat window.

Be sure to also leave comments and feedback for our team!

 

Upload Document

Use the 'Paperclip' icon to attach a .JPG or .PNG file for the team! Ensure that the file type is one of the two mentioned and our team would be happy to assist further!

Request Transcript

You may request to have the chat transcript emailed to your linked email address! Complete this by selecting the Three Horizontal Dots⁽¹⁾ and then select Email Transcript⁽²⁾. 

Leave/End Chat

Looking to end or leave the chat? Tap on the 'End Chat' button under the text box or use the Three Dots in the bottom right corner to then select 'End Chat'. Be sure to leave your thoughts or comments along with a chat rating!

You can still use our Chat feature outside these operating hours and a member of our team will be in contact via email as soon as possible.

Please note, the login credentials for the Zendesk Help Centre are not the same as your CoinSpot account. You will need to register a new account for the Zendesk Help Centre.