I have not received my Coin/Token withdrawal

Made a coin send from your CoinSpot account to an external wallet that has not arrived? Here you can locate the send from your wallet to review the status. 

Where is my transaction? 

If you have not received your Coin/Token withdrawal into your external wallet or are missing the Transaction ID/TXID, please check the status of the transaction via the Coins Transaction History page on the wallets page. and contact our Support Team for further assistance.

If the status is 'Processing Status', please check your email inbox for any correspondence from us. 

The transaction status may be one of the following

• Processing 
• Processing (Transaction waiting for approval) 
• Cancelled 
  
• Complete
• Maintenance 

For detailed information outlining each Coin Withdrawal Status for your coin send transaction, please have a read of our Coin Withdrawal Status article.

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.