I have not received my Coin/Token withdrawal

Made a coin send from your CoinSpot account to an external wallet that has not arrived? Here you can locate the send from your wallet to review the status. 

Where is my transaction? 

If you have not received your Coin/Token withdrawal into your external wallet or are missing the Transaction ID/TXID, please check the status of the transaction via the Coins Transaction History page on the wallets page. and contact our Support Team for further assistance.

You may also reach out to your external wallet provider for any further information in allocation. 

If the status is 'Processing Status', please check your email inbox for any correspondence from us. 

Memo not included?

If you have sent tokens without a memo, please reach out to your external wallet provider for further assistance and provide the TXID of your transaction to assist. 

Blockchain Confirmation

You may also use the blockchain link or relevant TXID for your transaction to view this on the explorer to check the amount of confirmations you transaction has received so far. Please note that if you have not received any confirmations for your transaction, this will not be in your external wallet yet.

The transaction status may be one of the following

• Processing 
• Processing (Transaction waiting for approval) 
• Cancelled 
  
• Complete
• Maintenance 

For detailed information outlining each Coin Withdrawal Status for your coin send transaction, please have a read of our Coin Withdrawal Status article.

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.