Who receives a call?
Recently verified users and frequent traders may receive a call by a member of our On Boarding team.
What is discussed?
The information of this courtesy call, will mainly be centred around the subject of security for yourself and your account.
We will never ask you for specific bank account details, credit card numbers, any passwords or security tokens. If anyone requests this information, please refuse to provide it and submit a ticket to support so we can investigate.
The content of the phone call will be to touch base and let you know about a few things regarding our platform and information about your account.
All phone calls will be made from an Australian mobile number. This number will not be on private.
After the On Boarding phone call, if you have any questions, please contact our support team.