CoinSpot will only attempt to recover invalid coin deposits worth at least $500 at the time of deposit. The support request must be made within 7 days of the deposit and we will charge a 0.01 BTC recovery fee for the successful recovery of these coins.
The process of recovering these coins is a risky and time consuming task. We provide no guarantee that the collection of these coins will be successful.
An example of an invalid coin deposit would be sending BCC to your CoinSpot BTC wallet.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.