Closing your Account

We appreciate and thank you for your time with us on the platform

Follow the steps below to complete your account closure

Please note that when your account is closed, you will no longer have access to your account online, this includes all wallet addresses within your account. 

Please view this guide to assist with the account closure procedure, this information may be required for future taxation purposes. 
Obtain Account Order History / Tax Related Documents 

Prior to the account closure request, please be sure to:

• Download all copies of your CoinSpot invoices / EOFY Statements.
• Withdraw all funds out of your account, including $AUD balances and tokens. 
  
• Remove any unique banking details saved through your internet banking. 

Once you have removed all wallet balances and retained your account history, please contact our Support Team to proceed with the closure of your account. 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new 

or start a conversation with us via Live Chat and our team will provide full instructions and advice.