Contact our Support Team by Email or Live Chat

CoinSpot's specialist Support Team is available 24/7 to help you! 

How to Submit a Request

If you are unable to find the answer to your query in our Help Centre articles, please click 'Submit a Request' (Top Right) and select the appropriate category for your query. Once you have submitted a request a member of our team will be in contact as soon as possible.

If you are unable to locate the 'Submit a Request' button, please press here to submit a request. Alternatively, you can reach out to our email address [e-mail]

                                                  Figure 1. Contact our Support Team - (Submit a Request)

How to start a Live Chat                                                  

CoinSpot’s experienced and knowledgeable support team are here for you. Live Chat is available for users to speak to real people everyday and our Help Desk Support is open 24/7, 24 hours a day, 7 days a week. You will find the chat option in the bottom right of all our Help Centre pages.

You can still use our Chat feature outside these operating hours and a member of our team will be in contact via email as soon as possible.

                                                  Figure 2. Contact our Support Team - (Starting a Live Chat)

                                                  Figure 3. Contact our Support Team - (Live Chat Submission and Examples)

How to upload a file to Live Chat

Use the 'Paperclip' icon to attach a .JPG or .PNG file for the team!

Ensure that the file type is one of the two mentioned above and our team would be happy assist further! 

                                                  Figure 4. Contact our Support Team - (Attach File)

How to request a Transcript of Live Chat

You may request to have the chat transcript emailed to your linked email address! Complete this by selecting the Three Dots⁽¹⁾ and then selecting Email Transcript⁽²⁾. 

                                                  Figure 5. Contact our Support Team - (Requesting for Transcript)

How to Leave/End Chat

Looking to end or leave the chat? Tap on the 'End Chat' button under the text box or use the Three Dots in the bottom right corner to then select 'End Chat'. Be sure to leave your feedback along with a chat rating!

 

                                                  Figure 6. Contact our Support Team - (Leaving Live Chat)

Please note - Live chat times may vary in the event there is an overwhelming volume of enquiries so in the event you are unable to reach us via this please contact us via email at [e-mail]