Need to Cancel an Open Order?

We have made tracking your Advanced Orders simple!

Below we have provided users with a visual guide to cancel or review their open orders. 

For more information on each Order Limit Types and how to set this up, please have a read of the following articles below.

• Stop Loss & Take Profit Orders
• Buy Stop & Buy Limit Orders

What is in this Article?

• How to view Open Orders
• How to cancel Open Orders
• Can I amend an Open Order?

How to view Open Orders

1. Select the My Account Menu⁽¹⁾ > Then tap on Open Orders⁽²⁾.

                                                  Figure 1. Open Order - (My Account Menu - Open Orders)

2. A full list of your Open orders and option to cancel as well as completed orders will be displayed. 

                                                  Figure 2. Open Order - (Viewing Current Open Orders)

How to cancel an Open Orders

1. Select the My Account Menu⁽¹⁾ > Open Orders⁽²⁾.

                                                  Figure 3. Cancel Open Order - (My Account Menu - Open Orders)

2. Locate the order you wish to cancel and select the 'Cancel' button.

                                                  Figure 4. Cancel Open Order - (Cancel Button)

3. Once the order has been cancelled, a successful banner will be displayed.

                                                  Figure 5. Cancel Open Order - (Successful)

Can I amend an Open Order?

No, you will not be able to amend an Open Order. Users will need to cancel Open Order and set new trigger prices.

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new 

or start a conversation with us via Live Chat and our team will provide full instructions and advice.