Our assortment of security features is easily accessible through the CoinSpot Mobile App!
To enable Geo-Lock Logins on the CoinSpot Mobile App, you will need to have App Based 2FA enabled. If you do not have App Based 2FA enabled, please follow the instructions from our How to Set Up 2FA article.
Geo-Lock Logins prevent unauthorised international logins to CoinSpot accounts, we encourage users to have this enabled.
If users are planning on travelling overseas or leaving Australia permanently we would recommend to have this disabled.
What is in this article?
Enabling Geo-Lock logins
1. Tap on the 'Account Menu Icon’.
Figure 1. CoinSpot Mobile App - Enabling Geo-Lock Logins (Account Button)
2. Tap on ‘Security’.
Figure 2. CoinSpot Mobile App - Enabling Geo-Lock Logins (Security Button)
3. Select on Geo-Lock Logins(1) drop down menu and tap on Enable(2).
Figure 3. CoinSpot Mobile App - Enabling Geo-Lock Logins (Geo-Lock Logins Section)
4. Enter your App Based 2FA token(1), you will need to switch to your 2FA Authenticator App to retrieve your token. Then tap on Enable Geo-Lock Logins(2).
When switching between the CoinSpot Mobile App and 2FA Authenticator App, you will need to memorise your 2FA token, please also ensure that you leave adequate time to enter your 2FA token.
If you are receiving wrong token error message when attempting to enable your Geo-Lock Logins, please have a read of our 2FA token not working article.
Figure 4. CoinSpot Mobile App - Enabling Geo-Lock Logins (Enable)
5. Congratulations, you have now successfully enabled Geo-Lock Logins!
Figure 5. CoinSpot Mobile App - Enabling Geo-Lock Logins (Successfully Enabled)
For a full list of security recommendations, please have a read of our help article.
Disabling Geo-Lock Logins
1. Tap on ‘Account Menu Icon’.
Figure 6. CoinSpot Mobile App - Disabling Geo-Lock Logins (Account Button)
2. Tap on ‘Security’.
Figure 7. CoinSpot Mobile App - Disabling Geo-Lock Logins (Security Button)
3. Tap on Geo-Lock Logins(1) drop down menu and select Disable(2).
Figure 8. CoinSpot Mobile App - Disabling Geo-Lock Logins (Geo-Lock Logins Section)
4. Enter your App Based 2FA token(1), you will need to switch to your 2FA Authenticator App to retrieve your token. Then tap on Disable Geo-Lock Logins(2).
When switching between the CoinSpot Mobile App and 2FA Authenticator App, you will need to memorise your 2FA token, please also ensure that you leave adequate time to enter your 2FA token.
If you are receiving wrong token error message when attempting to disable your Geo-Lock Logins, please have a read of our 2FA token not working article.
Figure 9. CoinSpot Mobile App - Disabling Geo-Lock Logins (Disable)
5. Congratulations, you have now successfully disabled Geo-Lock Logins!
Figure 10. CoinSpot Mobile App - Disabling Geo-Lock Logins (Successfully Disabled)
For a full list of security recommendations, please have a read of our help article.
Disabling Geo-Lock Logins via Account Recovery
In the event you are unable to disable Geo-Lock Logins yourself as you are overseas, you are now able to request for Geo-Lock Logins to be disabled via our new self service area Account Recovery (Geo-Lock Disable).
Within this area you will need to submit an Authorisation Photo to have the self placed restrictions removed.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.
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