Need to Re-enable Withdrawals?

If you have placed Self Withdrawal Restrictions on your CoinSpot account via the Security page and wish to re-enable your withdrawals to make a coin or AUD withdrawals, our team will guide you through the process.

Account Recovery (Re-enable Withdrawals)

1. Visit the Account Recovery Page here.

 

2. Then select 'Recover'.

                                                  Figure 1. Account Recovery - Enable Withdrawals - (Recover My Account)

3. Select 'Re-enable Withdrawals' or press here.

                                                  Figure 2. Account Recovery - Enable Withdrawals - (Unlock my account button)

4. Enter your CoinSpot account email address and select 'Submit Enable Withdrawals Request'.

                                                  Figure 3. Account Recovery - Enable Withdrawals - (Unlock Account Email)

Reviewing and submitting your request

5. Review the details and instructions required to take your Authorisation photo.

To ensure the best possible outcome, please have a read of our Authorisation Photo Tips article when submitting your Authorisation Photo.

When reviewing the Authorisation Photo requirements and instructions, please take and upload a photo holding your photo ID (E.g. Drivers Licence or Passport) and the statement as shown in the example.

Ensure you include all the details and follow the instructions carefully to ensure we can process your Enable Withdrawals request in a timely manner.

For security reasons, incomplete photos and statements will be rejected and will be required to be submitted again.

                                                  Figure 4. Account Recovery - Enable Withdrawals - (Authorisation Photo Requirements)

6. Upload your Authorisation Photo by selecting 'Upload a File' and follow the reCAPTCHA then select 'Submit Documents'.
Ensure your photo is in .JPG or .PNG format only. If the file size of your Authorisation Photo is too big or you are unable to complete the reCAPTCHA, please reach out to our Support Team and provide us with your Authorisation Photo.

                                                  Figure 5. Account Recovery - Enable Withdrawals - (Uploading your Authorisation Photo)

7. Congratulations, you have successfully uploaded your Authorisation Photo. A team member will review this and you will receive an email to confirm your re-enable withdrawal status!

                                                  Figure 6. Account Recovery - Enable Withdrawals - (Photo Successfully Submitted)

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.