How to disable withdrawals

Need an extra layer of protection on your CoinSpot account to prevent unauthorised withdrawals?

At CoinSpot we allow users the ability to disable AUD and coin withdrawals. In the event there is any unauthorised access into your CoinSpot account, with Withdrawals Disabled, your funds will not be able to be withdrawn.

- Important -

To re-enable your withdrawals, you will need to provide us with a sufficient Authorisation Photo.

For security reasons, incomplete photos and statements will be rejected and will be required to be submitted again.

Authorisation Photo Tips can be located here.

What is in this article?

• How to Disable Withdrawals
• How to Re-enable Withdrawals

How to Disable Withdrawals

1. Select the My Account Menu⁽¹⁾ > Then select Security⁽²⁾.

                                                  Figure 1. How to disable your withdrawals - My Account Menu - (Security)

2. Select Disable Withdrawals⁽¹⁾ > Then select Disable Now⁽²⁾.

                                                  Figure 2. How to disable your withdrawals - (Disable Withdrawals)

3. Congratulations, your withdrawals have been successfully disabled!

                                                  Figure 3. How to disable your withdrawals - (Withdrawals Successfully Disabled)

How to Re-enable Withdrawals

In the event you wish to remove the self withdrawal restrictions, to make a coin or AUD withdrawal. We will require you to provide us with your Authorisation Photo. 

Please head on over to the Account Recovery page to submit your Authorisation Photo.

For a step-by-step guide on how to submit your request, please have a read of our Need to re-enable withdrawals article.

Need more help?

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.