CoinSpot Mobile App - Login Troubleshooting

'Too many login attempts, please try again later'?

Are you seeing this message when attempting to log in? Don't fret! This article will help you to resolve this alert and have you successfully logged in again shortly!

The message below in the screenshot will occur when a user repeatedly inputs the incorrect login credentials.

The purpose of this message is to prevent CoinSpot accounts from being compromised via brute force login attempts through the use of trial and error.

The alert and barrier will remain active for several minutes before allowing users to complete their logins again. Below are some tips and troubleshooting methods on how to avoid this from occurring, or if it has already happened, solutions to get back into your CoinSpot account.

                                  Figure 1. CoinSpot Mobile App - Login Troubleshooting - (Example - Too Many Login Attempts)

Troubleshooting methods

Users may find that they encounter this message after several failed login attempts through the CoinSpot Mobile App, even after refreshing the page. Below we have some troubleshooting methods to prevent this from occurring in the future:

• Ensure there are no invisible spaces before/after your email address or password.
• Making sure that caps lock is utilised at an appropriate time.
• Ensure auto-fill is not entering an old password.
• Double check all spelling on password and email address credentials.
• Ensure your VPN is not enabled. 
• Clear the cache and data of the app. Deleting and re-installing the app is also an option.
• Reset the password, record and store this in a secure location for your next login.
• Complete a login from a device not previously used.
• Log in through the CoinSpot Website instead of the CoinSpot Mobile App.

Still can't login?

You may request a password reset through 'Forgot your password'. Ensuring that the new password is recorded and stored in a secure location to provide the best possible outcome for your next login attempt.

For further information and visual guidance to assist you with resetting your password, please have a read of our Forgotten your password article.

If you are still experiencing any login issues with your CoinSpot account, please contact our 24/7 Live Chat or email Support team directly at [e-mail]

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new 

or start a conversation with us via Live Chat and our team will provide full instructions and advice.