The CoinSpot Mobile App has made it easy for CoinSpot users to deposit coins into their CoinSpot account. While we offer a simple process for depositing coins, please feel free to follow our quick guide to locating your Receiving Wallet Address.
When depositing coins into your CoinSpot account, it is important to ensure that it is not an invalid deposit.
Examples of Invalid Coin Deposit:
- Depositing coins not listed on CoinSpot.
- Depositing coins listed on CoinSpot using the wrong transfer network.
- Depositing coins listed on CoinSpot using the wrong wallet address.
For further information, please have a read of our CoinSpot’s Coin Digital Asset Recovery Policy.
If you would like information on how to send coins from CoinSpot through the CoinSpot Mobile App, please read through our How to send to an external wallet article.
What is in this article?
- Automated Receiving Wallet Address
- Memo/Destination Tag Receiving Wallet Address
- Manual Deposit Receiving Wallet Address
Automated Receiving Wallet Address
1. Tap ‘Wallets’.
Figure 1. CoinSpot Mobile App - Locating Wallet Address - (Wallets)
2. Search or Select the coin you are depositing into CoinSpot. In this example, we will be using Ethereum (ETH).
⭑Optional: Tap on 'Hide Zero Balance' to only show coins that you are currently holding.
Figure 2. CoinSpot Mobile App - Locating Wallet Address - (Coin Search)
3. Within the Ethereum (ETH) Wallets Page, Tap on ‘Receive’.
Figure 3. CoinSpot Mobile App - Locating Wallet Address - (Receive Button)
4. Tap on the drop down menu Select a network(1)> Then select a Transfer Network(2) to deposit to.
*Please ensure your sending wallet provider is able to support the transfer networks mentioned under ‘Network to receive with’ before initiating a deposit to your CoinSpot account. Sending via an unsupported transfer network can result in loss of assets.
Figure 4. CoinSpot Mobile App - Locating Wallet Address - (ETH Transfer Network)
5. On the Ethereum (ETH) Receiving Wallets Page, you will be presented with the Transfer Network, Receiving Wallet Address, and QR code to scan your Wallet Address.
Press on 
to copy the wallet address and paste this into your external wallets sending page.
⭑Optional: Alternatively, if your external wallet provider offers you the ability to scan the QR code version of your wallet address, you can scan this using the QR code displayed.
Figure 5. CoinSpot Mobile App - Locating Wallet Address - (ETH Receiving Wallet Address Page)
Memo/Destination Tag Receiving Wallet Address
Coins that require a Memo/Destination Tag will look like the following below:
*Please ensure to include the relevant Memo/Destination Tag at the time of your coin deposit. In the event you have forgotten to include your unique Memo/Destination Tag, please reach out to our Support Team.
Manual Deposit Receiving Wallet Address
If you are attempting to deposit coins that require a Manual Deposit Form, you will need to complete this on the CoinSpot Website. Unfortunately, at this time Manual Deposit submission is not available through the CoinSpot Mobile App.
For more information on how to deposit coins that require a Manual Deposit Form, please have a read of this article.
Figure 6. CoinSpot Mobile App - Locating Wallet Address - (Manual Deposit - TIA)
In the event you have not received a coin deposit into your CoinSpot account after an extended period of time, please reach out to our Support Team and we will investigate this further for you. Please note that CoinSpot does not control the speed of deposits arriving into your account, there may be other external factors impacting the speed of your deposit. However, please note that sends may take up to 12 hours to complete processing.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.
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