CoinSpot Mastercard - How do I Disable & Re-enable my card?

If you need to disable your CoinSpot Mastercard due to security concerns, you can easily complete this with the instructions provided below.

If you have lost your mobile device or it has been stolen you can also disable your CoinSpot Mastercard via the CoinSpot Website.

Please note, if you believe your CoinSpot Mastercard has been compromised, please reach out to our team immediately here.

For further security tips and recommendations when utilising your CoinSpot Mastercard, please have a read of our CoinSpot Mastercard - Being Safe Online article.

What is in this article?

• CoinSpot Mobile App - How do I disable my card?
• CoinSpot Mobile App - How do I re-enable my card?
• CoinSpot Website - How do I disable my card?
• CoinSpot Website - How do I re-enable my card?

CoinSpot Mobile App - How do I disable my card?

1. Tap on 'My Account Menu '.

                                                  Figure 1. CoinSpot Mastercard - Disable Card App - (Account Menu)

2. Tap on 'CoinSpot Card'.

                                                  Figure 2. CoinSpot Mastercard - Disable Card App - (CoinSpot Card)

3. Once on the CoinSpot Card page, tap on ‘Disable Card ’.

                                                  Figure 3. CoinSpot Mastercard - Disable Card App - (Disable Card)

4. Congratulations, you have successfully disabled your CoinSpot Mastercard.
Please note, if your CoinSpot Mastercard is disabled, you will not be able to view your card details.
If you believe there are security concerns associated with your CoinSpot Mastercard or account, please reach out to our team here.

                                                  Figure 4. CoinSpot Mastercard - Disable Card App - (Disabled)

CoinSpot Mobile App - How do I re-enable my card?

1. Tap on 'My Account Menu '.

                                                  Figure 5. CoinSpot Mastercard - Re-enable Card App - (Card)

2. Tap on 'CoinSpot Card'.

                                                  Figure 6. CoinSpot Mastercard - Re-enable Card App - (CoinSpot Card)

3. On the CoinSpot Card page, toggle ‘Disable Card ’ to re-enable your CoinSpot Mastercard.

                                                  Figure 7. CoinSpot Mastercard - Re-enable Card App - (Enable Card)

4. Enter your App Based 2FA Token⁽¹⁾ > Then select Confirm⁽²⁾.
If you are receiving 2FA wrong token message with your Authenticator App, please have a read of our App Based 2FA Troubleshoot article.
If you no longer have access to your Authenticator App, please follow our Reset or restore your 2FA article.

                                                  Figure 8. CoinSpot Mastercard - Re-enable Card App - (Confirm 2FA)

5. Congratulations, you have successfully re-enabled your CoinSpot Mastercard!

                                                  Figure 9. CoinSpot Mastercard - Re-enable Card App - (Card Enabled)

CoinSpot Website - How do I disable my card?

1. Press on My Account Menu⁽¹⁾ > Select Security⁽²⁾.

                                                  Figure 10. CoinSpot Mastercard - Disable Card Website - (Security)

2. Select CoinSpot Card⁽¹⁾ > Press on Disable CoinSpot Mastercard⁽²⁾.

                                                  Figure 11. CoinSpot Mastercard - Disable Card Website - (CoinSpot Card Page)

3. Your CoinSpot Mastercard will now be disabled.
Please note, if your CoinSpot Mastercard is disabled, you will not be able to view your card details.
If you believe there are security concerns associated with your CoinSpot Mastercard or account, please reach out to our Support Team here.

                                                  Figure 12. CoinSpot Mastercard - Disable Card Website - (Disable Complete)

CoinSpot Website - How do I re-enable my card?

1. Press on My Account Menu⁽¹⁾ > Select Security⁽²⁾.

                                                  Figure 13. CoinSpot Mastercard - Re-enable Card Website - (Security)

2. Select CoinSpot Card⁽¹⁾ > Enter your App Based 2FA Token⁽²⁾ > Then select Activate CoinSpot Mastercard⁽³⁾.
If you are receiving 2FA wrong token message with your Authenticator App, please have a read of our App Based 2FA Troubleshoot article.
If you no longer have access to your Authenticator App, please follow our Reset or restore your 2FA article.

                                                  Figure 14. CoinSpot Mastercard - Re-enable Card Website - (CoinSpot Card Page)

3. Your CoinSpot Mastercard will now be re-enabled for use.

                                                  Figure 15. CoinSpot Mastercard - Re-enable Card Website - (Re-enable Complete)

Need more help?

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.