CoinSpot Mastercard - How to make payments

Use your CoinSpot Mastercard in-store and online across millions of retailers within Australia and overseas.
Add your CoinSpot Mastercard using Apple Pay, Google Pay or Samsung Pay, for further information, please have a read of our guides below.

• CoinSpot Mastercard - How to add your CoinSpot Mastercard to Apple Pay
• CoinSpot Mastercard - How to add your CoinSpot Mastercard to Google Pay
• CoinSpot Mastercard - How to add your CoinSpot Mastercard to Samsung Pay

What is in this article?

• How do I use my CoinSpot Mastercard in-store?
• How do I use my CoinSpot Mastercard online?
• Transaction Unsuccessful

How do I use my CoinSpot Mastercard in-store?

1. When making purchases at a physical store check whether they are able to accept contactless payment through Apple Pay or Google Pay.

                                                Figure 1. CoinSpot Mastercard - In-store Payments (Contactless Payment)

2. Complete the payment using your CoinSpot Mastercard at a contactless card reader.

                                                Figure 2. CoinSpot Mastercard - In-store Payments (Making a payment)

Apple Pay

If you have your CoinSpot Mastercard saved on Apple Pay.

1. Simply double click the side power button to launch Apple Pay.
2. Complete Face ID, Unlock via passcode or pattern.
3. Locate your CoinSpot Mastercard.
4. Hold your device against the contactless card reader.

Google Pay/Wallet

If you have your CoinSpot Mastercard saved on Google Wallet.

1. Unlock your mobile device.
2. Go to Google Wallets.
3. Locate your CoinSpot Mastercard. 
4. Tap your CoinSpot Mastercard on the contactless card reader.

Alternate Method - Default Payment Method

If you have your CoinSpot Mastercard saved as a Default Payment Method.

1. Simply unlock your mobile device.
2. Hold your device against the contactless card reader. 

Samsung Pay

On your lock screen, Samsung Pay will be visible at the bottom. 

1. Simply swipe up from the bottom of the screen to launch Samsung Pay.
2. Complete face recognition or fingerprint ID.
3. Tap your CoinSpot Mastercard on the contactless card reader.

Alternate Method

1. Go to your Samsung Pay App.
2. Swipe to your CoinSpot Mastercard.
3. Complete Biometric, Pin code or Pattern authentication.
4. Hold your device against the contactless card reader.

3. Your payment will be successful when you see a tick on your mobile device's digital wallet.

                                                Figure 3. CoinSpot Mastercard - In-store Payments (Payment Completed)

How do I use my CoinSpot Mastercard online?

When making purchases through an online merchant, you will need to obtain your CoinSpot Mastercard details via the CoinSpot Mobile App. Once you have obtained your card details manually fill out the card payment details on the merchant's payment portal.

To obtain your CoinSpot Mastercard details, please visit the CoinSpot Mastercard - How do I see my card details article.

For further information on protecting yourself online when using your CoinSpot Mastercard, please have a read of our CoinSpot Mastercard - Being Safe Online article.

Transaction Unsuccessful

In the event your transaction has been declined or are receiving issues with your digital wallet, please refer to the following articles below.

• Card Usage FAQ - Transaction Declined (In-Store & Online)
• Digital Wallet FAQ - Digital Wallet Issues (In-Store)

Need more help?

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.