Submit a request – CoinSpot

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Please enter the details of your request. A member of our support staff will respond as soon as possible.

Ticket Category

Did you send the coins to the correct address?

Have you received withdrawal confirmation email?

Have you received withdrawal confirmation 2FA code?

Please complete with the transaction id/hash of the deposit(s) comma separated

Is this an unauthorised withdrawal placed by a hacker?

Is the transaction showing on a block explorer?

Have you confirmed the bank account details are correct?

The withdrawal bank details are completely seperate from any deposit accounts. Please carefully check the details for your bank account are correct under your account. This resolves the issue 100% of the time withdrawals are delayed.

Did the order complete?

Did you receive an email explaining the order could not be processed?

Were the coins credited to your account?

Was the AUD credited to your account?

Please check your account and see if the order didn't complete but instead the AUD was credited to your account.

Were the funds credited to your CoinSpot Account?

Is your verification showing as in progress?

If your account shows your verification is in progress, rest assured a CoinSpot team member will process your application as soon as possible. If you have missed our call, we will call you again.

Did the funds leave your bank account?

Please check your internet banking and see if the funds have left your bank account.

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