CoinSpot Mobile App - Login Troubleshooting

Troubleshooting Tips

Users may find that they encounter an error message after several failed login attempts through the CoinSpot Mobile App, even after refreshing the page. Below we have some troubleshooting methods to prevent this from occurring in the future:

 

Too many login attempts

If you are receiving Too many login attempts, please try again later, the following can be a cause of the issue:

• Your app is outdated, please check the app store and download the new update.
• You are logging in from overseas and have Geo-Lock Logins enabled, please visit 
  Account Recovery (Geo-Lock Disable).
• You have VPN enabled, disable this.

Still can't login?

You may request a password reset through 'Forgot your password'. Ensuring that the new password is recorded and stored in a secure location to provide the best possible outcome for your next login attempt.

For further information and visual guidance to assist you with resetting your password, please have a read of our Forgotten your password article.

If you are still experiencing any login issues with your CoinSpot account, please contact our 24/7 Live Chat or email Support team directly at [e-mail]

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new 

or start a conversation with us via Live Chat and our team will provide full instructions and advice.