Users may be able to cancel their coin withdrawal when it is in processing or created status through the CoinSpot Website and CoinSpot Mobile App.
However, once a coin withdrawal has been confirmed on the blockchain, you will be unable to cancel your coin withdrawal. In the event you have not received your coins into your external wallet, we recommend you to reach out to your external wallet provider and inquire about this.
For further information on other Coin Withdrawal Status, please have a read of the article here.
In the following example, we will be using Bitcoin (BTC) as an example.
What is in this article?
- Cancelling Coin Withdrawal on the CoinSpot Website via Desktop Device
- Cancelling Coin Withdrawal on the CoinSpot Website via Mobile/Tablet Device
- Cancelling Coin Withdrawal on the CoinSpot Mobile App
Cancelling Coin Withdrawal on the CoinSpot Website via Desktop Device
1. On your Dashboard, select 'Wallets'.
Figure 1. CoinSpot Website - Cancelling Coin Send - (Wallets)
2. Search and locate for Bitcoin (BTC), then select 'Open BTC Wallet'.
Figure 2. CoinSpot Website - Cancelling Coin Send - (Open BTC Wallet)
3. Within your Bitcoin (BTC) Wallet tap on 'Transactions'.
Figure 3. CoinSpot Website - Cancelling Coin Send - (Transactions)
4. Locate the Bitcoin (BTC) transaction to cancel. Once you are ready to cancel your coin withdrawal, press on 'Cancel'.
Figure 4. CoinSpot Website - Cancelling Coin Send - (Cancel)
5. Congratulations, you have successfully cancelled your coin send! The funds will be returned to your wallet ready for trading or sending.
Figure 5. CoinSpot Website - Cancelling Coin Send - (Cancel Successful)
Cancelling Coin Withdrawal on the CoinSpot Website via Mobile/Tablet Device
1. When logged into your CoinSpot account tap on the Three Horizontal Lines.
Figure 6. Mobile Web Browser - Cancelling Coin Send - (Three Horizontal Lines)
2. Then tap on 'Wallets'.
Figure 7. Mobile Web Browser - Cancelling Coin Send - (Wallets)
3. Search and locate for Bitcoin (BTC).
Figure 8. Mobile Web Browser - Cancelling Coin Send - (Coin Search)
4. Select 'Transactions'.
Figure 9. Mobile Web Browser - Cancelling Coin Send - (Transactions Button)
5. Locate your coin withdrawal transaction and select 'Cancel'.
Figure 10. Mobile Web Browser - Cancelling Coin Send - (Cancel Button)
6. Congratulations, your coin withdrawal has been successfully cancelled! The funds will be returned to your wallet ready for trading or withdrawal.
Figure 11. Mobile Web Browser - Cancelling Coin Send - (Send Successfully Cancelled)
Cancelling Coin Withdrawal on the CoinSpot Mobile App
1. Once logged into the CoinSpot Mobile App, tap on 'Wallets'.
Figure 12. CoinSpot Mobile App - Cancelling Coin Send - (Wallets)
2. Locate and tap on Bitcoin (BTC).
⭑Optional: Utilise the search function to locate your coin
Figure 13. CoinSpot Mobile App - Cancelling Coin Send - (Locating Coin)
3. Within your Bitcoin wallet, select History.
Figure 14. CoinSpot Mobile App - Cancelling Coin Send - (History)
4. Select Transactions(1) > Then click the arrow(2).
Figure 15. CoinSpot Mobile App - Cancelling Coin Send - (Created Transaction)
5. Once you are ready to cancel your coin withdrawal, tap on 'Cancel Order' to cancel your send.
Figure 16. CoinSpot Mobile App - Cancelling Coin Send - (Cancelling Send)
6. Congratulations, you have successfully cancelled your coin withdrawal! The funds will be returned to your wallet ready for trading or withdrawal.
Figure 17. CoinSpot Mobile App - Cancelling Coin Send - (Cancel Successful)
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.
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