Common Articles - FAQ
Get started using your CoinSpot account. Helpful instructions on verification, deposits and withdrawals, trading and securing your account.
Verifying your Account
- CoinSpot Business Account Verification
- CoinSpot Self-Managed Super Fund Account (SMSF)
- Instant Verification for Individual Accounts - KYC
- How long does verification take?
- Verification Photo Tips - unique code
- Why was my verification rejected?
Maintaining your Account
- Contact our Support Team by Email or Live Chat.
- Security Recommendations
- Protecting yourself from Scams
- Need to update your Mobile Phone Number?
- Need to change your email address?
- Need to add or change your Bank Details?
2FA - Google Authenticator & Security
- How to setup 2FA
- Need to reset or restore your 2FA?
- 2FA token not working?
- 2FA not being sent by SMS?
- Disabling SMS 2FA code
- Phone Verification Phrase
AUD Deposits
- AUD Deposits FAQ
- Help using PayID
- How do I deposit using POLi Payments?
- How do I deposit with BPAY?
- How do I make a cash deposit at newsagents?
- How can I check my AUD deposit history?
AUD Withdrawals
Buying & Selling Coins
- Buy Stop & Buy Limit Orders
- CoinSpot Bundles
- Buying & Selling FAQ
- Price Alerts
- Stop Loss & Take Profit Orders
- What is CoinSwap?
Sending & Receiving Coins
- How do I convert BCH Cash Address (q Address) to Legacy Address?
- Sending & Receiving FAQ
- Sending Coins to an external wallet address.
- Sending coins into CoinSpot - locating your wallet address
- What coins can I send into CoinSpot?
- I have not received my Coin/Token withdrawal