Common Articles - FAQ
Get started using your CoinSpot account. Instructions on verification, deposits and withdrawals, trading and securing your account.
Verifying your Account
- Account Verification Overview
- How to verify an Individual Account
- CoinSpot Business & Trust Account Verification
- CoinSpot Self-Managed Super Fund Account Verification
- CoinSpot Self-Managed Super Fund Account (SMSF)
- Accepted Verification Documents
Maintaining your Account
- Maintaining Your Account Overview
- Contact our Support Team by Email or Live Chat
- Protecting yourself from Scams
- Know your Social Media Scams
- Security Recommendations
- New Account Quick Start Guide
2FA - Google Authenticator & Security
- Security Overview
- How to set up 2FA
- Need to reset or restore your 2FA?
- 2FA Token not working?
- Phone Verification Phrase
- How to Enable & Disable Geo-Lock Logins
AUD Deposits
- AUD Deposit Overview
- AUD Deposit FAQ
- How do I get my AUD deposit limit raised?
- Help using PayID
- Help using Direct Deposits
- Help using Card Deposit
AUD Withdrawals
- AUD Withdraw Overview
- AUD Withdrawals FAQ
- How to submit an AUD Withdrawal request
- How to submit a PayPal AUD Withdrawal request
- Need to add or change your Bank Details?
- How long do AUD withdrawals take?
Navigating the CoinSpot Mobile App
- CoinSpot Mobile App Features Overview
- CoinSpot Mobile App - How to set up 2FA
- CoinSpot Mobile App - How to add Bank Details
- CoinSpot Mobile App - AUD Withdrawal
- CoinSpot Mobile App - Register & Verify a Personal Account
- CoinSpot Mobile App - Upload Verification Photo
NFT Marketplace
- NFT Marketplace Overview
- NFT FAQ
- Buying an NFT
- Listing an NFT
- How to deposit NFTs into my CoinSpot account
- How to send NFTs to an External Wallet Address
Buying & Selling Coins
- Buy & Sell Overview
- Buying & Selling FAQ
- CoinSpot OTC
- Instant Buy with AUD
- Instant Sell to AUD
- Market Orders - COIN/AUD
Sending & Receiving Coins
- Sending & Receiving Overview
- Sending & Receiving FAQ
- Sending Coins to an external wallet address
- Receiving Coins into CoinSpot
- How do I cancel a Coin Withdrawal in created status
- Coin Withdrawal Status
Password Reset & Emails
- Password & Emails Overview
- Forgotten your password?
- Can't login or username & password is wrong?
- Password Change
- Not receiving our Emails?
- Not receiving our Emails - Gmail fix
CoinSpot Mastercard
- CoinSpot Mastercard Overview
- CoinSpot Mastercard - Get Started Guide
- CoinSpot Mastercard - General FAQ
- CoinSpot Mastercard - Security FAQ
- CoinSpot Mastercard - Card Usage FAQ
- CoinSpot Mastercard - Digital Wallet FAQ