Common Articles - FAQ
Get started using your CoinSpot account. Helpful instructions on verification, deposits and withdrawals, trading and securing your account.
Verifying your Account
- Account Verification Overview
- How to Verify an Individual Account
- Accepted Verification Documents
- Verification Photo Tips - Unique Code
- How long does verification take?
- Why was my verification rejected?
Maintaining your Account
- CoinSpot Quick Start Guide
- Security Recommendations
- Maintaining Your Account Overview
- Protecting yourself from Scams
- Contact our Support Team by Email or Live Chat
- Authorisation Photo Tips
2FA - Google Authenticator & Security
- Security Overview
- How to setup 2FA
- 2FA token not working?
- How to Enable & Disable Geo-Lock Logins
- Phone Verification Phrase
- Anti-Phishing Phrase
AUD Deposits
- AUD Deposit Overview
- AUD Deposit FAQ
- OSKO Payments
- How do I get my AUD deposit limit raised?
- How do I setup recurring AUD deposits?
- Which Financial Institutions/Banks support PayID deposits?
AUD Withdrawals
Buying & Selling Coins
- Buy & Sell Overview
- CoinSpot Earn - Ethereum (ETH)
- CoinSpot Mobile App - CoinSpot Earn
- What is the Difference between Staking and Earn on CoinSpot?
- How to Earn on CoinSpot
- CoinSpot Earn FAQ
Sending & Receiving Coins
- Sending & Receiving Overview
- How do I cancel a Coin Withdrawal in created status
- Sending & Receiving FAQ
- Sending Coins to an external wallet address
- I have not received my Coin/Token withdrawal
- Coin Withdrawal Status
Password Reset & Emails
- Password & Emails Overview
- Unsubscribing From Marketing Emails
- Can't login or username & password is wrong?
- Forgotten your password?
- Not receiving our Emails?
- Not receiving our Emails - Gmail fix