Common Articles - FAQ
Get started using your CoinSpot account. Helpful instructions on verification, deposits and withdrawals, trading and securing your account.
Verifying your Account
- Account Verification Overview
- How to Verify an Individual Account
- Accepted Verification Documents
- Verification Photo Tips - Unique Code
- How long does verification take?
- Why was my verification rejected?
Maintaining your Account
- Know your Social Media Scams
- New Account Quick Start Guide
- Security Recommendations
- Maintaining Your Account Overview
- Protecting yourself from Scams
- Contact our Support Team by Email or Live Chat
2FA - Google Authenticator & Security
- Security Overview
- How to set up 2FA
- Enabling SMS 2FA code
- 2FA Token not working?
- How to Enable & Disable Geo-Lock Logins
- Phone Verification Phrase
AUD Deposits
- AUD Deposit Overview
- AUD Deposit FAQ
- Help using Card Deposit
- Help using RTGS Deposit
- OSKO Payments
- How do I get my AUD deposit limit raised?
AUD Withdrawals
Navigating the CoinSpot Mobile App
- CoinSpot Mobile App Features Overview
- CoinSpot Mobile App - AUD Withdrawal
- CoinSpot Mobile App - How to set up 2FA
- CoinSpot Mobile App - App Settings
- CoinSpot Mobile App - Locating Coin Deposit & Withdrawals Transaction History
- CoinSpot Mobile App - Locating receiving wallet address
NFT Marketplace
- NFT Marketplace Overview
- NFT FAQ
- How to send NFTs to an External Wallet Address
- How do I cancel an NFT Send?
- Where can I locate my NFT Sends/Receives Transaction History
- How to deposit NFTs into my CoinSpot account
Buying & Selling Coins
- CoinSpot Earn Tiered Rewards
- Buy & Sell Overview
- CoinSpot Earn FAQ
- CoinSpot Mobile App - CoinSpot Earn
- How to Earn on CoinSpot
- Buying & Selling FAQ
Sending & Receiving Coins
- Sending & Receiving Overview
- Locating Coin Deposit & Withdrawals Transaction History
- Sending Transaction Fee
- How do I cancel a Coin Withdrawal in created status
- Sending & Receiving FAQ
- Sending Coins to an external wallet address
Password Reset & Emails
- Password & Emails Overview
- Forgotten your password?
- Password Change
- Unsubscribing From Marketing Emails
- Can't login or username & password is wrong?
- Not receiving our Emails?
CoinSpot Mastercard
- CoinSpot Mastercard Overview
- CoinSpot Mastercard - Get Started Guide
- CoinSpot Mastercard - General FAQ
- CoinSpot Mastercard - Security FAQ
- CoinSpot Mastercard - Card Usage FAQ
- CoinSpot Mastercard - Digital Wallet FAQ