Frequently Asked Questions
How can I see my order history?
Select the My Account Menu(1) > Order History(2).
Figure 1. Buying & Selling FAQ - (My Account Menu - Order History)
Here you will be able to view individual invoices of the previous coins purchased, sold or swapped, to view these invoices, select the following button .
You will also be able to review your EOFY Statements and CSV files for relevant Buy/Sells or Sends/Receives.
Figure 2. Buying & Selling FAQ - (Order History - CSV & Statements)
My coins not showing up after my buy order?
Go to the specific wallet for the coin you purchased and refresh that wallets page - see if the balance has refreshed.
Go to your AUD wallet and see if the AUD funds are sitting there - this will be reflective as 'Account Funds' (Web Browser - Top Banner)(Figure 3) or 'Available Funds' (CoinSpot Mobile App - Dashboard)(Figure 4).
If the funds are there your buy order may have failed - please proceed to purchase your coins again.
Figure 3. Buying & Selling FAQ - (Internet Web Browser - Available AUD Funds)
Figure 4. Buying & Selling FAQ - (CoinSpot Mobile App - Available AUD Funds)
What is a Spread?
The term 'Spread' refers to the difference between the Buy price and Sell price of any one particular asset. Large differences between the Buy and Sell price are often a result of low depth or liquidity in the market. This occurs when there is a large discrepancy between how much the market is willing to pay for a digital currency and how much the market is willing to sell the digital currency for.
Because CoinSpot provides instant liquidity at a locked in price, our Instant Buy or Sell price automatically calculates to provide the best price possible for your order against real time order books.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.