Frequently Asked Questions covered in this article:
How can I see my order history?
Select the My Account menu.
Select Order History
Coins not showing up after a buy order?
Go to the specific wallet for the coin you purchased and refresh that wallets page- see if the balance has refreshed.
Go to your AUD wallet and see if the funds are sitting there - you can see these by clicking 'Deposit AUD' on the dashboard and seeing your balance
If the funds are there your buy order may have failed - please proceed to purchase your coins again.
Difference between Buy and Sell Price ?
A large difference between the Buy price and the Sell price is often a result of low depth or liquidity in the market. This occurs when there is a large discrepancy between how much the market is willing to pay for a digital currency and how much the market is willing to sell the digital currency for.
Because CoinSpot provides instant liquidity at a locked in price, our Instant Buy or Sell price automatically calculates to provide the best price possible for your order against real time order books.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.