Frequently Asked Questions covered in this article:
How can I see my order history?
When logged into CoinSpot navigate to your "Account" page.
Once in that page, click on "Order History" to view your order history.
My coins are not showing up after my buy order?
- Go to the specific wallet for the coin you purchased and refresh that wallets page- see if the balance has refreshed.
- Go to your AUD wallet and see if the funds are sitting there - you can see these by clicking 'Deposit AUD' on the dashboard and seeing your balance
- If the funds are there your buy order may have failed - please proceed to purchase your coins again.
What is a spread?
When there is a difference between the Buy price and the Sell price it is called a spread. This occurs when there is a large discrepancy between how much the market is willing to pay for digital currency and how much the market is willing to sell the digital currency for.
What does this mean for me?
The approximate value in the dashboard is calculated on the Buy price. If the Buy price is higher than the Sell price, once you sell a coin with a spread for another coin, the approximate value of your wallet may change. This does not mean that you have lost any money, but instead that the spread is not present in the coin you purchased.