Security Overview

A brief summary of the recommended security protocols along with troubleshooting guides to provide you with the best security for your CoinSpot account. Further security settings can be located within My Account Menu (Security).

Essential Security Features Guide

• Setting up App Based 2FA (Google Authenticator) 
• Setting up Anti-Phishing Phrase
• Setting up Geo-Lock Logins
• Setting up Phone Verification Phrase

Two-Factor Authenticator (2FA) Troubleshooting Guide

• Google Authenticator (2FA) - Wrong Token Troubleshoot
• SMS 2FA - Not receiving SMS 2FA Troubleshoot
• Re-enabling SMS 2FA

Disabling or Restoring Security Features

• Resetting your Google Authenticator (2FA)
• Disabling Geo-Lock Logins (Domestic)
• Disabling Geo-Lock Logins (Overseas)
• Disabling SMS 2FA Feature

Need more help?

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.