Phone Verification Phrase

Secure your phone call with CoinSpot!

The Phone Verification phrase allows customers to add a custom word or phrase of their choice to their CoinSpot account as well as a small hint to assist a member in remembering this phrase. The Phone Verification phrase will only be used to identify the customer over the phone. 

Locating the Security Page

1. Once logged in, select the My Account Menu⁽¹⁾ > Security⁽²⁾.

                                                  Figure 1. Phone Verification Phrase - (My Account Menu - Security)

Enabling Phone Verification

2. Once on the Security page - 
Locate Phone Verification⁽¹⁾
Enter your chosen Verification Phrase & Hint⁽²⁾
Enter in your App Based 2FA Code⁽³⁾
Then click on Save Verification Phrase⁽⁴⁾
⭑Optional: If you do not have App Based 2FA enabled, you can tap on Send SMS Code to receive an SMS 2FA.
If you are receiving wrong token message, please have a read of our 2FA token not working article.

                                                  Figure 2. Phone Verification Phrase - (Enabling Phone Verification Phrase)

The Phone Security phrase and hint will never be visible within your account after it is created, this will only be viewable by CoinSpot staff and will be used when contacting you over the phone - adding an additional layer of security to your CoinSpot account. 

Need more help? 

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new 

or start a conversation with us via Live Chat and our team will provide full instructions and advice.