Receiving a 2FA code via SMS is less secure than using a 2FA device
We recommend having SMS Authentication DISABLED and using a 2FA device.
App Based Authenticator must be enabled to disable SMS 2FA.
To disable the ability to login and withdraw from your CoinSpot account using SMS 2FA and only allow use of your 2FA via your Authenticator app (e.g. Google Auth) please follow the instructions below.
Locating My Account Menu
1. Once logged in, select My Account Menu(1) > Security(2).
Figure 1. Disabling SMS 2FA - (My Account Menu - Security)
Disabling SMS 2FA
2. Once on the Security page, locate the SMS Two Factor Authentication(1) section > Enter your *App Based 2FA token(2) > Then click on Disable SMS 2FA(3).
⭑If you are receiving 2FA wrong token message, please have a read of our 2FA token not working article.
Figure 2. Disabling SMS 2FA - (Disable SMS 2FA)
By disabling SMS 2FA, your 2FA code will only be accessible via the device(s) on which you have your authenticator app installed on. This will provide protection for your account in instances of phone number porting by not allowing your 2FA to be sent via SMS.
If you are unable to log into your CoinSpot account and need to re-enable SMS 2FA at any stage you will need to contact our Support Team.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.