Please note that receiving a 2FA code via SMS is less secure than using a 2FA device.
We recommend having SMS Authentication DISABLED and using a 2FA device.
To disable the ability to login and withdraw from your CoinSpot account using SMS 2FA and only allow use of your 2FA via your Authenticator app (e.g. Google Auth) please follow the instructions below:
Once logged in, select Account.
Select Security from the drop down options.
Once on the Security page, scroll down to the SMS Two Factor Authentication section and click on Disable SMS 2FA
By disabling the 2FA SMS code, your 2FA code will only be accessible via the device(s) on which you have your authenticator app installed on. This will provide protection for your account in instances of phone number porting by not allowing your 2FA to be sent via SMS.
If you need to re-enable SMS 2FA at any stage you will need to contact our Support Team.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.