Frequently Asked Questions
- Where do I find my Transaction ID (TXID / Transaction Hash)?
- How can I cancel sending Coins?
- Can I send BCHABC/BCHSV to a Legacy or Cash Address?
- How can I see my Coin/Token withdrawal history?
- Why is it saying I have insufficient funds?
- How should I store my Coins and Tokens?
- Can I send coins from CoinSpot for an ICO?
- Can I send coins other than what is listed on the CoinSpot?
- What is a Destination Tag/Memo ID?
- I have deposited coins to a Manual Deposit address what do I do now?
- I have deposited a Manual Deposit coin from one CoinSpot account to another, what do I do now?
- How do I know which Transfer Network you use when sending coins?
- How do I know which Transfer Network you use when receiving coins?
Where do I find my Transaction ID (TXID / Transaction Hash)?
Users are able to find their completed and valid TXID / Transaction Hash / Hash ID from the sending wallet of the coin in question. This is applicable for all withdrawals of crypto and the relevant wallet. Below are instructions on how to locate your TXID.
1. Go to your Wallets page and select the coin you are looking for. Open up the wallet and select the Transactions tab.
Figure 1. Sending & Receiving FAQ - Locating TXID - (Transactions Tab)
2. You can then click on the Copy Icon 
to copy the Address or TXID to your Clipboard and you can then paste those details. Once pasted the full address or TXID will be visible.
Figure 2. Sending & Receiving FAQ - Locating TXID - (Copying your Address or TXID)
How can I cancel sending Coins?
You can only cancel a send yourself when it is in a Processing Status, before you confirm it via the confirmation email. If the send is pending or completed you cannot cancel it yourself, please contact our support team for further assistance.
1. Go to your Wallets page and select the coin you have created a send transaction for. Open up the wallet and select the Transactions tab.
Figure 3. Sending & Receiving FAQ - Cancelling Send - (Locating Transactions Tab)
2. You can select 'Cancel' on the created send transaction to return the coins to your CoinSpot wallet.
Figure 4. Sending & Receiving FAQ - Cancelling Send - (Processing Status)
Can I send BCHABC/BCHSV to a Legacy or Cash Address?
You can only send BCHABC/BCHSV to a legacy address, please speak to your receiving wallet about how to convert the address to legacy to send those coins from our platform. Legacy address will look like a regular BTC address. Cash address will begin with a lower case 'q'.
Further information regarding these actions can be found here Address Conversion
How can I see my Coin/Token withdrawal history?
Go to your Wallets page and select the coin you are looking for. Open up the wallet and select the Transactions tab. A complete history of your transactions will be displayed here.
Figure 5. Sending & Receiving FAQ - Individual Coin Withdrawal History - (Locating Transactions Tab)
Why is it saying I have insufficient funds?
When sending coins, you will be charged a transaction fee. This fee amount will be displayed to you when making your send transaction and is paid in the currency you wish to send.
The transactions fee must not be included in your total sending amount, the fee will be deducted from your coins wallet holdings. So please make sure you leave enough coins behind to cover the transaction fee.
Example
If you were to send 0.001 BTC, you will need to have 0.0015 BTC in your wallet. This will account for both the minimum withdrawal value along with the fee.
(Available BTC in Wallet) - (BTC Transaction Fee) = BTC amount that can be sent
0.0015 BTC - 0.0005 BTC = 0.001 BTC
Figure 6. Sending & Receiving FAQ - Send Coins Insufficient Funds - (Insufficient Amount Calculation Example)
How should I store my Coins and Tokens?
We strongly recommend that you store your coins and tokens in your own cold storage wallet.
As there are several types of storage wallets for each type of coin, unfortunately, we are unable to provide customer support relating to Cold Storage / Offline Storage.
Although we cannot provide recommendations, there are popular brands such as Nano Ledger and Trezor. Each customer should do their own research to determine which product is suitable for them.
Can I send coins from CoinSpot for an ICO?
No, you cannot send coins directly to an ICO from CoinSpot.
If you wish to participate in an ICO, then please send the coins to your own private wallet prior to sending to an ICO.
- Please Note -
Invalid Coins received from an ICO to your CoinSpot wallet DO NOT have a guarantee around recovery and will potentially be lost.
Can I send coins other than what is listed on CoinSpot?
No, we do not accept coin deposits that are not listed on CoinSpot. Incorrect coin deposits incur the risk of permanent loss of funds.
For further information on our Coin Deposit Recovery Policy, please read the article here.
What is a Destination Tag/Memo ID?
Certain coins may require the inclusion of a Destination Tag/Memo ID. This is often outlined within receiving wallets page which require it and must be included with the sending address when completing a deposit - identifying your payment to the correct recipient.
Your unique Destination Tag/Memo ID will be located within the receive tab of your coins wallet.
In the event you have not included your unique Destination Tag/Memo ID when depositing to your CoinSpot account, please contact our Support Team to assist you further.
*Please Note: Where a Memo ID or Destination tag is required, please be sure to include it when depositing as incorrect deposits without this may incur the loss of your coins/tokens.
Figure 7. Sending & Receiving FAQ - Locating Destination Tag/Memo ID - (Example - Stellar)
I have deposited coins to a Manual Deposit address what do I do now?
If you have deposited coins to a Manual Deposit address, you will need to fill out Step 2 of the Manual Deposit Form. For further information on Manual Deposit Form requirements, please have a read of the article here.
I have deposited a Manual Deposit coin from one CoinSpot account to another, what do I do now?
If you have completed an internal transfer across CoinSpot account, you will need to contact our Support Team to provide you with an Internal Transfer Number.
Once you have obtained the Internal Transfer Number, please complete Step 2 of the Manual Deposit form for the specific coin. Our team will review and allocate accordingly.
How do I know which Transfer Network you use when sending coins?
The Transfer Network will be displayed within that specific coins sending wallets page.
Please check the coins sending wallets page and the Transfer Network available.
Some coins have multiple Transfer Networks, you can select the drop down menu to see the full list of Transfer Networks.
Figure 8. Sending & Receiving FAQ - Send Transfer Network - (Single & Multiple Networks)
How do I know which Transfer Network you use when receiving coins?
The Transfer Network will be displayed within that specific coins receiving wallets page.
Please check the coins receiving wallets page that you are attempting to deposit into and the Transfer Network available.
Please note some coins may have multiple wallet addresses or Transfer Networks available, before depositing into your CoinSpot account, always check your external wallet and ensure that the Transfer Network that they use is the same as the receiving wallet Transfer Network on CoinSpot. If you are uncertain, contact your external wallet provider to discuss this further.
Depositing coins into your CoinSpot account using the wrong Transfer Network may result in loss of funds or lengthy recovery times.
Further information on invalid coin/token deposit can be located below:
Figure 9. Sending & Receiving FAQ - Receives Transfer Network
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.
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