Frequently Asked Questions
- Where do I find my Transaction ID?
- How can I cancel sending Coins?
- Do I send BCHABC/BCHSV to a Legacy or Cash Address?
- How can I see my Coin/Token withdrawal history?
- Why is it saying I have insufficient funds?
- How should I store my Coins and Tokens?
- Can I send coins from CoinSpot for an ICO?
- Can I send Bitcoin Cash or Bitcoin Gold to my CoinSpot Bitcoin wallet?
Where do I find my Transaction ID (TXID, Transaction Hash)
Go to your Wallets page and select the coin you are looking for. Open up the wallet and select the Transactions Tab.
Desktop Users - On the left hand side menu you will see an option Transactions, click this to view your transaction history.
Mobile Users - At the top of the page you will see a drop down box, click it and select Transactions to view your transaction history.
You can then click on the Copy icons highlighted below to copy the Address or TXID to your Clipboard and you can then paste those details. Once pasted the full address or TXID will be visible.
How can I cancel sending Coins?
You can only cancel a send yourself when it is in a "Created" status, before you confirm it via the confirmation email. If the send is pending or completed you cannot cancel it yourself, please contact our support team to assist.
Go to your Wallets page and select the coin you have created a send transaction for. Open up the wallet and select the Transactions Tab.
You can select Cancel on the created send transaction to return the coins to your CoinSpot wallet.
Can I send BCHABC/BCHSV to a Legacy or Cash Address?
You can only send BCHABC/BCHSV to a legacy address, please speak to your receiving wallet about how to convert the address to legacy to send those coins from our platform. Legacy address will look like a regular BTC address. Cash address will begin with a lower case 'q'.
How can I see my Coin/Token withdrawal history?
Go to your Wallets page and select the coin you are looking for. Open up the wallet and select the Transactions Tab. A complete history of your transactions will be displayed here.
Why is it saying I have insufficient funds?
When sending coins, you will be charged a transaction fee. This fee amount will be displayed to you when making your send transaction and is paid in the currency you wish to send.
The transactions fee must not be included in your total sending amount, the fee will be deducted from your coins wallet holdings. So please make sure you leave enough coins behind to cover the transaction fee.
How should I store my Coins and Tokens?
We strongly recommend that you store your coins and tokens in your own cold storage wallet.
As there are several types of storage wallets for each type of coin, we are unable to provide customer support relating to cold storage / offline storage.
Although we cannot provide recommendations, popular brands include Nano Ledger and Trezor. Each customer should do their own research to determine which product is right for them.
Can I send coins from CoinSpot for an ICO?
No, you cannot send coins directly to an ICO from CoinSpot.
If you wish to participate in an ICO, then please send the coins to your own personal wallet prior to sending to an ICO.
Can I send Bitcoin Cash or Bitcoin Gold to my CoinSpot Bitcoin wallet?
No, we do not accept sending these coins into the platform. If you do this, then you risk losing your funds.