Extended Verification is required as part of our regulatory obligations.
When your account has reached our AUD deposit or withdrawal threshold, you will receive an email from us requesting that you complete our Extended Verification.
The information we request is inline with industry regulations and our members are only required to answer these once they reach a particular AUD deposit or withdrawal threshold. Please note that this threshold varies depending on your account type. Completing Extended Verification also raises your account status to High Value and allows access to our Direct Deposit option.
Once you have submitted your Extended Verification, a member of our compliance team will review and approve your submission.
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.