Extended Verification is required as part of our regulatory obligations
When your account has reached our AUD deposit or withdrawal threshold, you will receive an email from us requesting that you complete our Extended Verification.
The information we request is inline with industry regulations and our members are only required to answer these once they reach a particular AUD deposit or withdrawal threshold. Please note that this threshold varies depending on your account type.
Completing Extended Verification raises your account status to High Value, this will grant you with direct access to our Premium Support Team who are able to assist you with any CoinSpot related queries over the phone. Our Premium Support Team can also provide High Value status accounts with extra assistance with EOFY Statements, this includes deposits, withdrawals and quarterly statements.
Once you have submitted your Extended Verification, a member of our compliance team will review and approve your submission.
For further information on Accepted Residency Documents, please have a read of the article here.
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.