Password Change

CoinSpot users who are logged into their CoinSpot account can change their password within their Security Menu. Below is a quick guide on how to complete this through My Account Menu (Security).

This guide is for users who wish to change their password when logged in.

If you have forgotten your password, please reset your password by following the following article:

• Forgotten your password?

What is in this article?

• Changing your password with App Based 2FA enabled
• Changing your password without App Based 2FA

Changing your password with App Based 2FA enabled

1. Once logged in, select My Account Menu⁽¹⁾ > Security⁽²⁾.

                                                  Figure 1. Password Change - My Account Menu - (Security)

2. On the Security Menu page, Select Change Password⁽¹⁾ > Enter your Old Password, New Password and Two Factor Code⁽²⁾  > Then select button⁽³⁾ to change your password.

                                                  Figure 2. Password Change - (Enter Details)

3. Congratulations, you have successfully changed your password! Ensure you are utilising your new password when logging in via the CoinSpot Website and CoinSpot Mobile App.

                                                  Figure 3. Password Change - (Change Complete)

Changing your password without App Based 2FA

If you do not have App Based 2FA enabled, you can change your password from the Security Page without App Based 2FA or SMS 2FA. It is strongly recommended to ensure you have App Based 2FA enabled, further instructions on How to set up 2FA can be located here.

1. Once logged in, select My Account Menu⁽¹⁾ > Security⁽²⁾.

                                                  Figure 4. Password Change - My Account Menu - (Security)

2. On the Security Menu page, Select Change Password⁽¹⁾ > Enter your Old Password and New Password⁽²⁾  > Then select button⁽³⁾ to change your password.

                                                  Figure 5. Password Change - My Account Menu - (Security)

3. Congratulations, you have successfully changed your password! Ensure you are utilising your new password when logging in via the CoinSpot Website and CoinSpot Mobile App.

                                                  Figure 6. Password Change - My Account Menu - (Security)

Need more help?

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new 

or start a conversation with us via Live Chat and our team will provide full instructions and advice.