CoinSpot Mastercard - General FAQ

Thinking about using the CoinSpot Mastercard for everyday transactions? We have put together a list of General FAQs to help.

For further questions related to the CoinSpot Mastercard please have a read of our other FAQ articles:

• Card Usage FAQ
• Digital Wallet FAQ
• Security FAQ

What is in this article?

• What are the requirements and how can I apply for a CoinSpot Mastercard?
• Is a credit check required to obtain a CoinSpot Mastercard?
• Where can I use my CoinSpot Mastercard?
• Will the CoinSpot Mastercard be a Physical Card or a Digital Card?
• Will the CoinSpot Mastercard be strictly crypto or can I use my AUD too?
• Can I link multiple cryptocurrencies to my CoinSpot Mastercard?
• I don’t have Apple Pay or Google Pay, what do I do?
• Can I have a secondary cardholder on my CoinSpot Mastercard?
• Can I have multiple CoinSpot Mastercards?

What are the requirements and how can I apply for a CoinSpot Mastercard?

To apply for a CoinSpot Mastercard, you must be over the age of 18, hold a fully verified CoinSpot account and have App Based Two-Factor Authentication enabled. Application for a CoinSpot Mastercard will need to be completed through the CoinSpot Mobile App.

For further information on how to set up App Based 2FA, please refer to the articles below.

• CoinSpot Website - How to set up 2FA
• CoinSpot Mobile App - How to set up 2FA

For further information on getting your card set up, please have a read of our CoinSpot Mastercard - Get Started guide.

Is a credit check required to obtain a CoinSpot Mastercard?

As the CoinSpot Mastercard is a prepaid debit card, a credit check will not be required.

Where can I use my CoinSpot Mastercard?

The CoinSpot Mastercard will be available to use at all Australian and international retailers or websites that accept Apple Pay and Google Pay.

Will the CoinSpot Mastercard be a Physical Card or a Digital Card?

At present, the CoinSpot Mastercard is a digital card available for smartphones only, linking to both Apple Wallet and Google Wallet. Customers will need to access the card via the CoinSpot App on iOS and Android devices.

Will the CoinSpot Mastercard be strictly crypto or can I use my AUD too?

The CoinSpot Mastercard can only be linked to crypto held in your account. You will not be able to top up your CoinSpot Mastercard with AUD, it will be strictly crypto.

When making a transaction with the CoinSpot Mastercard, the crypto linked to the card is sold to AUD, and this AUD is then used to complete the transaction. 

Can I link multiple cryptocurrencies to my CoinSpot Mastercard?

You can select up to 5 cryptocurrencies to pay with, and rank the preference order for which coin will be used first. You can also change and remove any cryptocurrencies from your preference wallet at any time.

For further instructions on how to complete this, please have a read of our CoinSpot Mastercard - Setting Card Wallet preference article.

I don’t have Apple Pay or Google Pay, what do I do?

If Apple Pay or Google Pay is not supported on your mobile device, you will not be able to use the CoinSpot Mastercard in-store. However you can pay for goods and services online using your card details.
To locate your card details, please have a read of our CoinSpot Mastercard - How do I see my card details article.

Can I have a secondary cardholder on my CoinSpot Mastercard?

No, as the CoinSpot Mastercard is linked directly to your CoinSpot account, there cannot be any secondary cardholders.

Can I have multiple CoinSpot Mastercards?

No, you cannot have multiple CoinSpot Mastercards. If you believe your CoinSpot Mastercard has been compromised, please reach out to our Support Team.

Need more help?

Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new

or start a conversation with us via Live Chat and our team will provide full instructions and advice.