Frequently Asked Questions
Need help with AUD Deposits? We have put together answers to our most commonly asked questions as well as links to step by step guides for each of your deposit options.
Links to Step by Step Guides
Deposit fees and Deposit limits
Low level accounts deposit limit will be capped at $2000 per day, please click to increase your limit.
Each payment method has its own 24hr limit and these limits are independent from each other. You can use a combination of deposit methods to fund your CoinSpot account.
*PayID limits may be set lower by your financial institution.To increase your limit, please contact your bank.
How long do PayID deposits take to clear?
PayID deposits are Instant to your account. If your PayID deposit has not been completed instantly, quite often this will be pending with your financial institution. Please check the status of the deposit on your banking app.
PayID deposits, especially if this is your first deposit or you have deposited a large amount, can often be held for security reasons and you may need to contact your bank.
How long do BPAY deposits take to clear?
BPAY deposit require 1 - 2 Business Day to clear into your CoinSpot account. If your BPAY deposit is submitted outside of business hours, please allow an additional business day for your deposit to process and clear into your account.
PayID, POLi and Direct Deposit (with Osko) options are all instant and free if you prefer faster clearance times.
How do I deposit more than my AUD deposit limit?
If you wish to make larger deposits into your CoinSpot account, we can offer Direct Deposits.
Please contact us via Zendesk or Live Chat and we can assist you further.
AUD Deposit History
To locate your AUD Deposit History, select any of the deposit options from your Dashboard.
Select the View Deposit History Tab from the menu option and a full history of your AUD deposit will be available for you to view.
Need more help?
Please submit your request via Zendesk - https://coinspot.zendesk.com/hc/en-us/requests/new
or start a conversation with us via Live Chat and our team will provide full instructions and advice.